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Terms & Conditions

Terms & Conditions

This Policy is projected to all personal information and sensitive personal data or information that is given by or obtained from any person who visits or uses or accesses the website (“User”). We reserve the right to modify or review the details of this Policy without prior notice and the revised Policy will be in effect from the day of uploading. Therefore, Users are requested to periodically visit the website and review the policy.

  • Rule 1

    A User may be required to give away some Personal Information, including Sensitive Personal Information while browsing through the website or for availing services at the website.

  • Rule 2

    Personal Information disclosed to Us by a User will be used by Us for one or more of the following purposes: (a) to help Us in creating content that is relevant to the User; (b) to collect a database of all the Personal Information collected from User

  • Rule 3

    When a User visits the website, one or more cookies shall be sent to a computer or the device being used by the User to visit the websites. Cookies are used upscale the quality of the services provided by Us, including for keeping User preferences…

Confidentiality.

During the course of this Agreement, it may be necessary for Client to share proprietary information, including trade secrets, industry knowledge, and other confidential information, to Geografixx Inc in order for Geografixx Inc to complete the Website in its final form. Geografixx Inc will not share any of this proprietary information at any time, even after the Agreement is fulfilled. Geografixx Inc also will not use any of this proprietary information for his/her personal benefit at any time, even after the Agreement is fulfilled.

Ownership Rights

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Client continues to own any and all proprietary information it shares with Geografixx Inc during the term of this Agreement for the purposes of the Project. Geografixx Inc has no rights to this proprietary information and may not use it except to complete the Project. Upon completion of the Agreement, Client will own the final website design.
While Geografixx Inc will customize Client’s Website to Client’s specifications, Client recognizes that websites generally have a common structure and basis. Geografixx Inc continues to own any and all template designs it may have created prior to this Agreement. Geografixx Inc will further own any template designs it may create as a result of this Agreement.

Representations and Warranties.

Geografixx Inc. Geografixx Inc represents and warrants that he/she has the right to enter into and perform this Agreement. Geografixx Inc further represents and warrants that he/she has the right to utilize and distribute the designs created for Client and that such designs are not owned by anyone else to Geografixx Inc’s knowledge. In the event that Geografixx Inc does not have these rights, Geografixx Inc will repay any associated damages Client may experience or will take responsibility so that Client does not experience any damages.
Client. Client represents and warrants that is has the rights to use any proprietary information, including, but not limited to trade secrets, trademarks, logos, copyrights, images, data, figures, content, and the like that it may provide to Geografixx Inc to be included in this Website. In the event that Client does not have these rights, Client will repay any associated damages Geografixx Inc may experience or will take responsibility so that Geografixx Inc does not experience any damages.

Disclaimer of Warranties.

Geografixx Inc shall create a Website for Client’s purposes and to Client’s specifications. Geografixx Inc DOES NOT REPRESENT OR WARRANT THAT SAID WEBSITE WILL CREATE ANY ADDITIONAL PROFITS, SALES, EXPOSURE, BRAND RECOGNITION, OR THE LIKE. Geografixx Inc HAS NO RESPONSIBILITY TO CLIENT IF THE WEBSITE DOES NOT LEAD TO CLIENT’S DESIRED RESULT(S).

Limitation of Liability.

UNDER NO CIRCUMSTANCES SHALL EITHER PARTY BE LIABILE TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY DAMAGES RESULTING FROM ANY PART OF THIS AGREEMENT SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE OR ANTICIPATED PROFIT OR LOST BUSINESS, COSTS OF DELAY OR FAILURE OF DELIVERY.
Legal Fees. In the event of a dispute resulting in legal action, the successful party will be entitled to its legal fees, including, but not limited to its attorneys’ fees.
Legal and Binding Agreement. This Agreement is legal and binding between the Parties as stated above. This Agreement may be entered into and is legal and binding both in the United States and throughout Europe. The Parties each represent that they have the authority to enter into this Agreement.

Refund On Design Web Design Work

Refunds will not be issued in the following cases:
1) If the client has decided to change the name of the company or what it does or simply decides to terminate our services without giving sufficient notice (at least a week) or reason
2) If several services are purchased together and the client decides to terminate the projects that have started or the client does not give a valid reason for not liking the concepts
3) If the company is shut down
4) If the client has decided to change the entire requirement project scope
5) If the client has NOT communicated with us for more than 20 days
6) If the client requests for a fresh set of concepts (redraw) after the initial concepts has been approved
7) If the client requests additional work not stated in the description of the product being sold
8) If work has begun on your project.
9) If the client sets forth unrealistic time lines that has not been approved by Geografixx.com

Geografixx.com will begin production design (THE PROJECT) upon receipt from THE CLIENT (100% of the full billable amount as outlined in our rates sheet). 

 

 

Order Cancellation

Print order can be canceled at any time prior to it entering into production. If you cancel an order prior to it entering into production a Geografixx Customer Service representative will inform you of any cancellation charges incurred. (Please allow at least 10 business days for any refunded monies to be credited to your account). A print order cannot be canceled and no refund will be given once it has entered into production or any process thereafter. No refunds are issued for Logo and Graphic design services. All cancellations must be Completed via email or live chat

If within forty five (45) days or later of you placing an order and Geografixx has not received any files or incomplete files from which to complete your job, Geografixx may at its option cancel the order and refund any payment charged to your credit card.

Refund Policy

We guarantee that our printed products will not be defective in accordance with industry standards. You may contact our Customer Service Department and a Geografixx representative will be pleased to help address any general issues you may have with your print job.

If you believe your print job is defective or has not otherwise met your requirements please contact Geografixx, IN WRITING via the online support system, within six (6) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered:

1. We will reprint the print job with rush production.

2. We will refund the original order price.

We reserve the right to request samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to.

A Customer Service representative will generally contact you within 24-48 hours of us making the determination that a reprint or refund is appropriate in order to confirm the approved solution. If you do not make contact with our representative within five (5) business days of their first attempt to contact you with the approved solution we will assume that the issue has been otherwise resolved and no reprint or refund will be given. Once the approved solution is agreed then, unless we agree otherwise, you must return the entire original print order to us, at the address provided by our Customer Service representative, within 15 calendar days after the date the solution is approved. If you do not return it within this time frame you agree that the original order will be charged against your credit card on file with Geografixx.

A refund or reprint will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us.

When applicable, a refund will be issued within 10 business days of our receipt of the original product order.

A reprint will begin rush production within one (1) business day of our confirmed receipt of the product or such earlier time as we may agree to.

The forgoing is Geografixx–€™s sole responsibility with respect to a defective order. To the maximum extent permitted by law, Geografixx is not responsible for any indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Geografixx has been advised of the possibility of such damages), resulting from the order.

The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:

  • An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer’s expense if requested).
  • The product is lost, delayed or returned to Geografixx due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
  • Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
  • Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
  • Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
  • Product that has experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors.
  • Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, and finished product size. Geografixx does not any changes on customer files.
  • Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
  • Products that do not exactly match color or ink density. Geografixx does not color match or match customer specified ink density.
  • An inability to print or write on the product, unless the product description states otherwise. A typical UV coated product cannot be printed or written upon. Matte finished products may or may not accept printing or writing. We recommend that you order a sample from us and test it using the printer you will use before placing a final order. Geografixx is not responsible for an inability to print or write on a Product, unless the product specifically states that it is suitable for this purpose.
  • Orders that are duplicated as a result of customer error.
  • Orders that are canceled after the order has entered into production (or any process thereafter).
  • Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer–€™s responsibility to allow sufficient time when placing an order for time sensitive materials.
  • A customer–€™s violation of any of the terms and conditions governing the use of Geografixx–€™s website and/or ordering of product.
  • Viruses, worms, trojan horses and other forms of harmful or malicious code that are not detected or removed using Geografixx–€™s standard virus/malicious code detection procedures.
  • Loss, corruption of, or damage to your personal information, Customer Content, order history or related information that is stored by Geografixx.
  • Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.
  • The release of an order by the shipper without obtaining a signature.

Payment

All prices and dollar amounts on this Website are in United States dollars. Geografixx presently accepts the following credit cards: VISA, MasterCard, American Express, and Discover. We reserve the right to stop accepting credit cards from one or more issuers.

In order for you to register with and order products and services from Geografixx it is necessary for you to provide and keep on file a valid, authentic and current credit card, which you are authorized to use. By submitting a credit card number to Geografixx you are representing and warranting that the credit card information you provide is valid, authentic, current, and one that you are authorized to use it. You agree that in the event the credit card information you have provided becomes invalid, out of date or that you are no longer authorized to use the card, you will immediately provide another credit card number that is valid, authentic and current, and which you are authorized to use. Some electronic transactions may require extended processing in addition to credit card authorization. You will be notified by a Geografixx customer service representative if extended processing is required to complete your transaction request through our Website. This may affect to your estimated delivery date.

Unless Geografixx agrees otherwise, all product and service orders must be paid for at the time of the order and accompanied by an authorization to charge a credit card on file with Geografixx or to charge a valid, authentic and current credit card, which you are authorized to use, that you provide at the time of the order. (If new credit card information is provided at the time of the order it will be added to the credit card information kept on file; Geografixx will not assume that previously provided credit card information is not valid). If a charge against a credit card you provide is not authorized or accepted, or is subsequently refused or rejected, we reserve the right to cancel your order without notice or liability.

In the event you make one or more changes to an existing order that incur additional charges, those charges will be applied to the credit card that was used for the original order, or to an alternative credit card that you provide to us.

In the event that Geografixx and you have agreed upon an alternative method of payment and the payment is not received within 5 business days of the date on which payment was due you hereby irrevocably agree that Geografixx may charge one or more of the credit card(s) you have on file for the full amount of your outstanding account balance.

EDDM Every Door Direct Mailer Services

Geografixx offers two options for EDDM services: Print Only and Full Service.

Print Only:
The EDDM products are printed for delivery to you or for pickup. You may choose the have your products bundled in packs of 50 or 100, pieces or you may choose to have the entire order delivered “loose,” i.e., not bundled. If you select Print Only, we do not fulfill any of the USPS requirements for EDDM (whether Retail or Business Mail Entry Unit) products other than the bundling service; you are solely responsible for the setup and delivery of the products to the appropriate United States Postal Service (“USPS”) location. We do not select or assist in selecting the postal routes for your EDDM mailing, and we are not responsible for (and do not verify) the layout or setup of your EDDM mailing piece, including, without limitation, the sufficiency and placement of the address and mailing indicia location. Please consult the USPS website for applicable rules and guidelines for proper EDDM processing.

Full Service:
Full Service EDDM provides an interactive map that allows you to select USPS postal routes for your order. This information is provided on an “as is, where is” basis and Geografixx makes no representation that the information is current or accurate at the time your order is placed. Once you have selected the appropriate routes, you must use the Geografixx provided template (with pre-set mailing indicia) to create your EDDM mailing piece and to upload the file to Geografixx. If you moved the location of the mailing indicia or address section, please verify that you have complied with USPS rules and guidelines.

Once uploaded, your EDDM order will be printed as received with the number of products needed for delivery. It will be bundled, prepared for mailing and dropped off to the USPS location closest to the Geografixx production facility that is fulfilling your order. Upon delivery to this USPS location, USPS assumes all responsibility for delivery to your selected postal route(s), and your order is subject to all USPS rules, guidelines and timelines. Any delay, damage or loss occurring after delivery of your order to USPS is the responsibility of the USPS.

When you place your Full Service Order, you can select a “Target in Mailbox Date,” which is typically a minimum of twelve (12) business days from the date you place the order. The Target in Mailbox Date is an estimate based on information provided to us by the USPS. Geografixx does not guarantee that your order will be delivered to your selected postal route(s) by or on a chosen Target in Mailbox Date.

If your order includes time sensitive or dated materials, we recommend that you use the Print Only option, place your order well in advance of the date needed for delivery to the USPS and select a shipping service level that ensures delivery to you by a certain date. If you decide to use the Full Service option for time sensitive or dated material, you are assuming the risk that the materials may not be delivered on time and we recommend selecting a Target in Mailbox Date that is at least 25 days from the date you place your order. A better alternative for time sensitive or dated material may be to use Geografixx’s mailing service. Please contact our customer service department for more information.

The Full Service option requires the use of Geografixx’s mailing indicia. We provide USPS approved templates, with the mailing indicia and address location pre-loaded, for your download and use. If you move or alter the position of the mailing indicia or address section, however, you are solely responsible for ensuring the new positioning complies with USPS requirements. We will not verify your compliance with USPS requirements when you upload the file to us for processing.

Please Note: No refunds will be given, whether you choose the Print Only or Full Service option, if the mailing indicia and/or address area do not meet USPS requirements.

Production Turnaround Time

Geografixx’s standard turnaround is dependent on the product ordered; if you do not specify otherwise you will be charged for standard turnaround for the relevant product.

Turnaround times do not include shipping time. The estimated date you will receive your order is a combination of the selected turnaround time and shipping time. Once your order is placed your turnaround time generally cannot be changed and billing charges will not be reversed.

For your convenience, depending on the product ordered, Geografixx offers a variety of different production turnaround times. Not all of the following turnaround times are offered on every product; the available turnaround times will be listed with product as part of the order process.

Same Day (not available in all locations) — all production ready jobs received and confirmed by no later than 10:00 a.m. will be ready for shipping or pick by the end of the same day. Production ready jobs not placed and confirmed by 10:00 a.m. will be treated as having been timely received on the following business day.

PLEASE NOTE:

Pick up is available only until 6:00 p.m. (orders completing after 5:00 p.m. may not be available for pick up until the following morning).

Free delivery (if available) will be on the next scheduled delivery day. We do not offer same day turnaround combined with same day free delivery. For example, if your free delivery schedule is on Wednesday and Friday, a same day turnaround order placed on a Monday will not be delivered until Wednesday; if free delivery is available every day, Monday through Friday, the order would be delivered on Tuesday.

Same day turnaround is only available for quantities up to 500.

We reserve the right to print same day turnaround product on our digital presses.

Next Business Day — all production ready jobs received and confirmed by no later than 10:00 a.m. will be ready by the end of the next business day. Production ready jobs not placed and confirmed by 10:00 a.m. will be treated as having been received before 10:00 a.m. the following business day.

Next Day Plus 1 – – all production ready jobs received and confirmed by no later than 1:00 p.m. will be ready the by the end of the second business day after receipt. Production ready jobs not placed and confirmed by 1:00 p.m. will be treated as having been received before 1:00 p.m. the following business day.

2-4 Day — all production ready jobs received and confirmed by no later than 1:00 p.m. will be ready between 1:00 p.m. the second business day after receipt and 1:00 p.m. on the fourth business day after receipt.

5-7 Day — all production ready jobs received and confirmed by no later than 1:00 p.m. will be ready between 1:00 p.m. the fifth day after receipt and 1:00 p.m. on the seventh day after receipt.

Please note: –€“ Turnaround times for jobs that Geografixx does not deem production ready (e.g., those with problems or that require a proof) will not begin until the job is approved and ready for production.

If you choose group shipping this may add at least one additional day to your chosen turnaround time.

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